We request a 24 hour notice for changes in scheduling and/or cancellations. Often we have multiple requests for particular time slots in our schedule and have to turn away clients who would like that time. If we have sufficient notice, we are able to offer those times to our other customers. If you do not give adequate notice (24 hours) you will be subject to a cancellation fee per the individual therapists’ policies.
Being sick is an exception to the cancellation policy. If you are not feeling well, we request that you cancel or reschedule your appointment. Please let us know if you are as soon as you can. If you have any doubt about whether you should come in or not, please contact your practitioner.
Changes in Medical History and Condition
Though it might be surprising, there are medical reasons why it might not be best to receive one of our services, or we may need to adapt our services based on your medical needs. We ask for medical information in order to determine how best to serve you.
If you have medical conditions or have experienced changes in your medical condition, it is in your best interest to share that with your practitioner. All massage practitioners (LMP) in Washington state are considered health care providers and your medical and personal information is protected.
Payment at Time of Service
Payment is due at time of service. We each accept cash, checks and use Square for credit card processing.
We are not currently accepting insurance clients.
Amounts billable to insurance are not the same as our cash-at-the-time of service due to expanded time it requires to process and follow up on insurance billing. If insurance is to be billed, a prescription from a chiropractor or doctor is required prior to your appointment.
You may be able to submit receipts for your massage services to your insurance company for reimbursement, but you will need to find out the requirements from your insurance company ahead of time.
Therapeutic Services Only
All services are therapeutic and professional in nature. Any requests for services, or indication for requests in services, that are not, will terminate your time immediately and you will be responsible for the full cost.